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Steven Katz, MD

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Steven Katz, MD
Urology Center Englewood
(21 Reviews)
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300 Grand Avenue Suite 202 Englewood, NJ 07631
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Consumer Feedback

(21 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
Did this doctor answer all of your questions?
Every question I had was answered thoroughly
Would you recommend this doctor to others?
I Already Have
Was this doctor's staff friendly?
Yes, they went above and beyond
Was this doctor friendly?
Extremely Friendly
Did you spend a lot of time in the waiting room at this urologist's office?
No, my appointment started at the scheduled time
by Anonymous xxx.xxx.51.111
July 16, 2014
Urology Center does not understand the new realities of healthcare - patients are customers and the customer experience is paramount to loyalty and long term relationships.

I have been a customer of Dr Katz for over 10 years. Today I was treated as though I was unknown entity and a credit risk. Dr Katz is not in my new insurance network but because of our long term relationship I was willing to pay $500 out of pocket to see him. I asked the receptionist if I could pay after the visit as I was waiting to get the number of my HRA debit card from my wife.

The receptionist refused and to let me see him until I paid. I would not recommend Urology Center as there are many competent competitors with good customer relationship processes.
by Neil Brandmaier xxx.xxx.235.244
June 04, 2014
Was this urologist's staff friendly?
Yes, they went above and beyond
Was it easy to find parking at this urologist's office?
Yes, it was convenient
Did this urologist prominently display their diplomas or business license?
Definitely! I saw it as soon as I walked in!
Does this urologist remember you and your circumstances at every appointment?
Yes
Did this urologist rush your appointment?
No, I was able to ask as many questions as I wanted
by Anonymous xxx.xxx.135.230
February 17, 2014
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
Did this urologist rush your appointment?
Not too much, but somewhat
by Anonymous xxx.xxx.104.147
February 12, 2014
Does this provider adhere to the customer is always right policy?
Absolutely not!! They never listen to customers complaints and argue with them
by Anonymous xxx.xxx.224.192
December 30, 2013
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
by Anonymous xxx.xxx.174.171
December 04, 2013
by Anonymous xxx.xxx.231.100
August 15, 2013
Did you feel safe in this provider's care?
Yes
Is this business handicap-accessible?
Yes, it was handicap-accessible
by Anonymous xxx.xxx.200.20
July 23, 2013
Did you spend a lot of time in the waiting room at this urologist's office?
No, my appointment started at the scheduled time
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Does this provider ever overbook appointments here?
Never! They have lots of business, but they do such a great job of never overbooking.
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Did you have to wait long after you arrived for your appointment?
No, they were ready for me right after I arrived.
by Russell xxx.xxx.239.193
July 09, 2013
Was this urologist's staff friendly?
Yes
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Did you feel safe in this urologist's care?
Yes
by Anonymous xxx.xxx.231.101
April 26, 2013
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Map and Directions
300 Grand Avenue Suite 202, Englewood, NJ 07631