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Terry Bell

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Terry Bell
Central Baldwin Physicians
(1 Review)
Office

(251) 947-2000

 Fax (251) 947-5399 18317 US HWY 90 Robertsdale, AL 36567

Accepting new patients!

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Consumer Feedback

(1 Review)
I've been going to Central Baldwin Physicians for a few years now. Recently in May I called to get refills on my reflux medicine. I hadn't been given but a six month supply. I was told that they couldn't refill my medicine unless I came into the office because I hadn't been there since November. So I used MD Live to get refills because I was going out of town and couldn't go in. I called yesterday to make my appointment and told them that I needed to come in for refills on my medicine because they wouldn't fill it. They asked me who prescribed it and I said Jennifer Pope. They made me an appointment with her. My appointment was this morning at 8:30. I waited 40 mins to get called back. When I get back there I confirm that I need refills with the nurse. I also told her that my ear is bothering me and I might have an ear infection that I'd like the doctor to look at it. Then I was put through a depression survey. Nurse leaves then the doctor comes in. She told me that she can only give me a 30 day supply because Doctor Bell requires labs and an annual exam to obtain your refills. I stated that the office staff never explained that and I have basically wasted my time today and I would've made an appointment for what was required for the refills. She apologized and said she would find out why that happened with the office staff. She left the room. I realized that she didn't look at my ear and stepped out and told the nurse. The nurse came back and said that she was already with another patient. I said I can wait. Then she mentioned that I need to come back for my annual and I cut her off and said no, I won't be waiting for my ear to be looked at until my next appointment and I wasn't going to leave until she did. Nurse leaves. I hear whispering in the hall and what sounds like then she can wait. Enter the office manager. She begins to explain to me their annual exam requirements etc. I cut her off and tell her that isn't why I am upset. I'm upset because I told the nurse I needed my ear looked at and was told I that I needed to make another appointment because she doesn't have time. Mind you the doctor wasn't in my room longer than 3 minutes and I offered to wait and I had told the nurse about my ear before the doctor came in. She went out of the room to find out the situation from the nurse. I heard them whispering about what the timeline was when I asked about the doctor looking at my ear. Then I waited for 10 more minutes and nobody came back. As I sat there it dawned on me that the office manager had said that it was in November that I had seen Dr. Bell and had an annual which means that it hasn't even been a year since my last. I decided that I didn't want those people looking at my ear and would find a competent doctor with a competent staff that hopefully will give a crap about their patients.
by Lee tarver xxx.xxx.68.41
August 01, 2019
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Map and Directions
18317 US HWY 90, Robertsdale, AL 36567
Website https://www.infirmaryhealth.org/affiliates/central-baldwin-physicians
Primary Specialty

Internist

Practice Central Baldwin Physicians
Gender Male
Business Hours
Monday:7:15 AM - 4:00 PM
Tuesday:7:15 AM - 4:00 PM
Wednesday:7:15 AM - 4:00 PM
Thursday:7:15 AM - 4:00 PM
Friday:7:15 AM - 11:00 AM
Saturday:Closed
Sunday:Closed