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Serenity Massage & Bodyworks

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Serenity Massage & Bodyworks
Serenity Massage & Bodyworks
(3 Reviews)
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2230 Grandview Dr. Fort Mitchell, KY 41017
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Consumer Feedback

(3 Reviews)
HORRIBLE!! I bought an Amazon local voucher. They refused to give me an appointment until almost 2 months in the future, because they said they don't make enough money off Amazon customers. They only have appointments available for customers who pay full price. Why sign up to sell on Amazon, if they feel they don't make enough money? I spoke to Kim, she is VERY rude. I get weekly massages, and am looking for a new place to go regularly, I guess this awful establishment will not be my new go to place.
by A.B. xxx.xxx.96.152
January 14, 2014
I am not going to refer my family and friends here. I just wasn't that impressed. Their office was clean, however, in my experience with massages, they give you time before hand to change and get ready. Not here, that time is taken out of your massage time. I did not like that. I paid for an hour, I should have an hour. I have also had an appointment here and had the masseuse not show up. Due to my less-than-stellar experience here, I can't say I will be giving them any good recommendations. I will not go back, and I will not recommend them.
by Anonymous xxx.xxx.211.103
May 20, 2013
I had an appt. on Sat. 10/13/12. The woman at the desk in the Erlanger was extremely unprofessional and rude. For background, I had made an appointment 6 weeks ahead. I was really looking forward to it and had to make arrangements for my daughter to be watched. I purchased a coupon on Livingsocial.com and called the number on the voucher. I don't recall that I picked a location to have my massage performed or if someone gave me the option at the time as it was quite some time ago and we all have hectic schedules. On the day of the massage, I went back to my voucher for a map and directions. The directions took me to Better Bodies, so I figured out on my own that the massage clinic was inside (now they've made the change on thier website). I called the number on the voucher with no answer (859-628-7032) 1:59pm. I sat and waited and was just leaving when I recieved a call back. I told the woman on the phone I was at Better Bodies where she informed me I was at the wrong location. Would they still be able to fit me in? She replied yes. To note, this was for a one hour massage. I asked for directions to the Erlanger location and drove there. When I got to the location I was lead up to the room and was told that I would only get a half hour massage because she was booked. I said I had paid for an hour massage and would like to reschedule then. At this point, I should have been told this on the phone before I drove over there. When I came downstairs to reschedule, I was immediately told by the woman at the desk the she cannot honor the voucher because I didn't reschedule 24 hours in advance. I had indicated that the voucher had stated that my appointment was at the Better Bodies location and it wasn't my fault I was late. Nor, did my confirmation indicate that I was expected at the Erlanger location in a very patient manner. She was extermely pissed off at this point, shaking her head at me and said we don't make any money off of these coupons and the massage therapist only gets paid $10 an hour. I work in Business Development and appreciate people's hard work, so I was a bit taken aback as this is no way to establish yourself. I mean the point is that you are using livingsocial to market and build your business. So then why do it and then point it out to your customers? Hard to believe, but some people KNOW that and bring a wad of cash with them to TIP thier massage professional. I didn't think she would need to point that out. I was then told that I couldnt get a new appointment until December in the snottiest tone of voice. I was so surprised by how she treated me that I really didn't want to go back. However, I DO plan to tell everyone how I was treated. I'm really sorry that this happened and I'm really disappointed in the way Serenity services potential repeat customers. They had the nerve to also mark the voucher as used. $30 was perhaps a lesson learned.
by Janine E. xxx.xxx.68.134
March 18, 2013
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2230 Grandview Dr., Fort Mitchell, KY 41017