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Virginia Beach Healthcare & Rehabilitation Center

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Virginia Beach Healthcare & Rehabilitation Center
Virginia Beach Healthcare & Rehabilitation Center
(21 Reviews)
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1801 Camelot Dr Virginia Beach, VA 23454
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Consumer Feedback

(21 Reviews)
Service
3 star average for Service
Environment
3.5 star average for Environment
Expertise
2.5 star average for Expertise
Staff
2 star average for Staff
Recommended
2 star average for Recommended
Value
3 star average for Value
I spent the better part of two weeks visiting with my mother in this facility. I found the nurses, physical therapists, business and food and beverage personnel to be top notch. They were caring and upbeat and generous with their time. The effect of the care and attention they provided was evident on the faces of their clients, from both, a visiting standpoint and inpatient. I had been to this facility under different management years before, when it was not run so well; I am happy to say that the difference between then (2004) and now is like night and day! I highly recommend VaBch Healthcare and Rehab for you and your loved ones!
by jacci xxx.xxx.122.218
March 31, 2017
My name is Mario Minervini my wife Josephine is rehabilitating in this place we are very pleased of this place. Every one in the building is extremaly good. They go out of the way to please , help and support patients and guest. It is a very plesant experience to be here!
Thanks and Congratulation on the eccellent job.
by Mario xxx.xxx.136.57
April 07, 2016
Did this provider seem up-to-date with the current advancements in their field?
Not at all, they seemed stuck in the past
by Anonymous xxx.xxx.49.154
October 18, 2013
As the daughter of a current (but soon former) Virginia Wellness & Rehabilitation Center patient, I spent approximately 200 hours at this facility. Our mother was cared for inside of the center’s Section 4. During her stay, we found the staff listened to our concerns and followed through with any commitments they made regarding our mother’s care. I noted that at all times the staff was encouraging, noticed those around them, smiled, and practiced courtesy and kindness. Our requests for information always resulted in timely answers with solid explanations. The physical, occupational and speech offered our mother was top notch. I am pleased to say she now is able to stand up, walk, and, in general, take care of the necessities of life. Watching her stand from the wheelchair and get into my vehicle with NO assistance was something I did not expect. She had not been able to do that in over 5 years. The staff and administration have the best interests of the patients at heart. Family members of the patients are treated with respect.
The personal hygiene of patients was cared for at all times. Meals arrived as scheduled and activities were available for those interested. Visitors are allowed at any time. I witnessed many situations that if not handled properly would have had an unfavorable outcome. The nurses, aids, therapists, supervisors and all the rest of the staff handled each incident with care and understanding. I even saw a patient hitting a nurse while she remained perfectly calm. At the same time, the patient was bellowing racial slurs. The nurse handled the incident with grace and compassion. She clearly realized the patient was not capable of other behavior.
My mother was a patient at another rehab center a couple of years ago. The care she received at Virginia Wellness & Rehabilitation Center was 100% better than the other facility. I never noticed any abundance of state officials or others. I did see the state and city workers who were from Adult Protective Services. Those folks are there for the benefit of patients who were in danger BEFORE they entered the rehab center. That has nothing to do with the rehabilitation center’s performance.
They made our mother’s life better and worked quite hard to do so. I would gladly accept placement for any of our family members, if needed, inside of this facility and under the care of their staff.
by daq xxx.xxx.169.69
July 23, 2013
Does this provider use current and safe equipment?
No; the equipment needs to be updated
Was this provider's staff friendly?
Not Really
Did this provider's staff seem to respect him/her?
Absolutely not. They were always complaining about him/her
Does this provider adhere to the customer is always right policy?
Absolutely not!! They never listen to customers complaints and argue with them
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
by Anonymous xxx.xxx.236.101
April 01, 2013
Would you refer this provider to a family or friend?
No, If I had known how terrible they were I never would have gone.
Did this provider answer all of your questions?
No, I left confused and frustrated
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Did this provider rush your appointment?
Yes, I barely had any time to ask questions
How would you compare this provider to others in his/her field that you have visited?
Not the worst, but certainly not the best
by Anonymous xxx.xxx.49.154
March 16, 2013
Did you spend a lot of time in the waiting room at this provider's office?
I waited forever for my appointment!
Was the waiting area spacious?
No, multiple people had to stand
by Anonymous xxx.xxx.170.157
March 15, 2013
by Anonymous xxx.xxx.154.24
March 04, 2013
Were you able to relax during your appointment?
No, I had to leave I was so distressed
Would you recommend this nursing home to others?
No
Would you refer this provider to a family or friend?
No, If I had known how terrible they were I never would have gone.
Does this provider welcome questions?
Not really. I felt like an annoyance when I asked a question
Did this provider ever dismiss your concerns as unimportant?
Yes, they said I was overreacting, and I knew I wasn't
by Anonymous xxx.xxx.154.24
March 02, 2013
The facility was very nice. It is very clean. The staff were all compassionate and caring. The rehab was well above our expectation. They even did rehab on the weekend. The therapist were very knowledgeable and encouraging. Anytime I had a question people went out of their way to get an answer. I would recommend this faculty to anyone.
by vbfamily xxx.xxx.109.32
October 17, 2012
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Map and Directions
1801 Camelot Dr, Virginia Beach, VA 23454