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Kaiser Permanente - Cascade Park Dental Office, Dental Offices, Appointments

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Kaiser Permanente - Cascade Park Dental Office, Dental Offices, Appointments
Kaiser Permanente - Cascade Park Dental Office, Dental Offices, Appointments
(35 Reviews)
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12711 Southeast Mill Plain Boulevard Vancouver, WA 98684
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Consumer Feedback

(35 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
3.5 star average for Value
Does this Dentist answer your questions so you fully understand?
Yes
Did this Dentist answer all of your questions?
Yes
Was this provider friendly?
Yes
Would you recommend this provider to others?
Yes
Did the Dentist's staff seem friendly and welcoming to you?
Yes
by Anonymous xxx.xxx.132.17
April 09, 2014
Did your mouth feel clean after your appointment?
Definitely! It felt more clean than it's ever felt!
Was the dental equipment clean?
Absolutely! It looked brand new
Does this provider give unbiased advice?
Yes
Was this provider's office too cold?
No, it was fine
Were you provided with payment plan and fee information before your dental treatment was scheduled?
No, I was given the information right after they finished my treatment
by Anonymous xxx.xxx.133.15
September 24, 2013
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Was the toothpaste used during your cleaning enjoyable?
Absolutely, it was fantastic!
Did your teeth cleaning feel rushed?
Not at all. They took their time and made sure I was satisfied
Does this provider always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only patient.
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
by Anonymous xxx.xxx.64.114
July 03, 2013
Does this provider ever overbook appointments here?
Never! They have lots of business, but they do such a great job of never overbooking.
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Did you experience unnecessary pain during your visit?
Not one bit! I felt much better when I left!
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Did this dentist pressure you to get any unnessary dental procedures?
No, they never pressured me
by Anonymous xxx.xxx.80.133
June 24, 2013
Kaiser is an over-bloated bureaucracy. I'm still waiting for them to find my file and call me back so that I can simply schedule an appointment for a crown that has been on my treatment plan for over a year. They say they lost my file and can't figure out how to go confirm my treatment plan with my dentist. So here I sit waiting and waiting for them to find my file and call me back. I called Tuesday morning and just called again this morning. Also, I had to go to an outside dentist to get a timely emergency appointment that took the outside dentist about 1 minute of his time and the assistant about 5 minutes of her time. But Kaiser couldn't get me in even though I was in excruciating pain. I also had to go to an outside specialist for the root canal. The outside dentist gave me a payment plan for the treatment. Kaiser would not give me a payment plan. Also, the outside dentist checked my credit and gave me $3K credit for my treatment plan in 5 minutes. Kaiser made me wait 5 days for an answer, even though the root canal was urgent. I could go on - but these HMOs spend more time on their paper work and own personnel trying to prevent spending money on your care than they actually spend taking care of you. Don't get me wrong, the staff are all very nice. I don't think it is their fault that the Kaiser system is so screwed up.
by Seeking Better Care xxx.xxx.223.62
June 20, 2013
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
by Anonymous xxx.xxx.64.114
December 10, 2012
Kaiser Permanente Dental Office has professional dentists, assistants, and hygienists. However, the wait time for appointments is terribly long, as is the wait time getting in and out of the dentist, and the wait time on hold with their clinic. To schedule and reschedule appointments for myself and my children, became very difficult, and as a result, getting into the dentist regularly became difficult. If you don't mind scheduling all cleanings over three months ahead of time and not getting into to see your regular hygienist and you don't mind having to pay extra if and when you need a rush appointment for other dental needs, then Kaiser might be a good fit for you. The bureaucracy, not the providers are my main complaint.
by Cathy xxx.xxx.51.69
December 10, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.94.188
September 17, 2012
It's Kaiser, so it's impersonal -- it's a big clinic and while most of the dentists are fine, the hygenist actually stopped my cleaning to take personal calls! The facility is clean though. My major complaint (and it's really genuinely annoying) is that when I have finished my appointment -- I can't simply pay and go -- they have you sit down in the waiting room again and wait to be called up by them in order to pay your bill and schedule follow-ups. More than once they have accidentally filed my paperwork before calling me up -- effectively leaving me sitting endlessly waiting for them to call me when they have no idea I'm there. Both times when I asked them how much longer I'd have to wait-- they've said (somewhat impatiently) it will just be a few more minutes. Well the first time I waited over an HOUR! I asked them "how much longer twice during that time -- when I got to an hour and fiftteen minutes of waiting, I was livid and said "Look I have to leave, can you just bill me?" and only THEN did they take the time to realize that they didn't have my file in their pile to process -- it had been refiled. Absolutely ludicrous!

The second time it happened I had waited 30 minutes so I just flat out asked them if they had my file back there -- they didn't. Seriously, there should be a better way.

The typical wait to pay and go is 20 minutes and even that seems long to me -- it's just...inefficient all around. Frankly if I've taken time out of work, when the dentist finishes -- I need to go on my way! Payment shouldn't take that long.
by Tired of waiting to pay.... xxx.xxx.220.87
August 20, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.22.128
June 04, 2012
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Map and Directions
12711 Southeast Mill Plain Boulevard, Vancouver, WA 98684