Dr. Durbin & Dr.Huang Orthodontists

Dr. Durbin & Dr.Huang Orthodontists
Dr. Durbin & Dr.Huang Orthodontists 860 Corporate Drive Suite 201 Lexington, KY 40503
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Consumer Feedback

(34 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
4 star average for Value
I had a good experience with Dr.Durbin and his staff, I love my new smile!
by Haley Flynn xxx.xxx.137.38
September 01, 2015
Will this Dental Care provider try to get you an appointment ASAP if you have an emergency?
No
Did this provider spend time asking questions and listening to you?
No
Is this business handicap-accessible?
Somewhat
Is this provider willing to pursue advice from other providers when necessary?
No
Did the staff help you feel comfortable when you called with questions or concerns?
No
by alw328 xxx.xxx.57.191
March 25, 2015
Did this provider seem up-to-date with the current advancements in their field?
They seemed to know enough
Was this provider sympathetic to your situation?
Not at all. It was obvious they didn't care about me
Does this provider offer flexible appointment times?
Absolutely Not! My appointment always conflicts with my schedule
Was it easy to find parking at this provider's office?
Yes, it was convenient
Did this provider's staff seem to respect him/her?
Kind of, but not very much
by Anonymous xxx.xxx.10.115
October 18, 2013
I went to Dr Durbin & Dr Huang to fix a small gap between my front teeth and the bottom teeth were a a little out of line, nothing serious. They told me it would take 18 months and the cost was over $4,000, for the Invisalign. In less than a year they told me I was done, they put a permanent retainer on the bottom and the top still had a gap so they put in a filler, I thought they should continue for another 6 months like they had originally said and which I had paid for. In less than a year the filler between the top two teeth fell out and the retainer broke. I called back and they told me it would be an fee to fix. Needless to say I feel I did not get me money's worth and I think they were very unprofessional.




by Jo Ann Ritchie xxx.xxx.179.7
May 13, 2013
Does this provider ever overbook appointments here?
Never! They have lots of business, but they do such a great job of never overbooking.
Was this provider's office too cold?
Not at all, it was the perfect temperature
How would you compare this provider to others in his/her field that you have visited?
Fairly Average
Was this provider late to your appointments?
Not at all, I showed up early and they were ready to see me
Would you refer this provider to a family or friend?
Yes
by Anonymous xxx.xxx.56.55
April 18, 2013
Did this orthodontist have testimonials and/or before-and-after pictures from previous patients?
Yes
Does this provider always put the customer first?
Somewhat, but I didn't feel like they cared about my needs
Was the waiting area spacious?
Yes
Does this provider ever overbook appointments here?
All the time! the waiting rooms are always packed and It seems as if they are more concerned about quantity over quality
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
by Anonymous xxx.xxx.13.124
April 15, 2013
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
by Anonymous xxx.xxx.237.225
February 11, 2013
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
by Anonymous xxx.xxx.57.104
December 19, 2012
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Did you experience unnecessary pain during your visit?
No
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Was this provider's office easy to locate?
Fairly Easy
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
by Matt Ballard xxx.xxx.190.162
September 19, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.20.130
September 13, 2012
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