Lawrence Chang, MD

Lawrence Chang, MD
Advanced Plastic Surgery Ctr 4735 Ogletown Stanton Rd Ste 1208 Newark, DE 19713
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Consumer Feedback

(6 Reviews)
Service
4.5 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Recommended
4.5 star average for Recommended
Value
4 star average for Value
They share office space so sometimes you will get an answering service. I always have to call them back even after i've left a message. i'm considering extensive surgery after having already had a procedure done by Dr. Chang.

My one gripe is that i don't feel listened to at all. and even when i ask questions i don't feel the explanations are satisfactory. Especially when it comes to questions about the financing of the procedures. Which the doctor will not answer at all and refers you to his office staff. This is very frustrating as they only give you estimates.

During my consultation it would have been much more helpful to see demonstrations, before/afters or visual imagery of what my procedures may look like upon completion.

At this point i'm thinking perhaps i should try to get a second opinion. While I was satisfied with the initial procedure i had the consult was pretty much the same. I had numerous unanswered questions when I left. However that procedure was a bit more straightforward and the outcome was pretty certain.
by Change For Life xxx.xxx.162.129
July 28, 2013
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Does this provider give unbiased advice?
Yes
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Did you experience unnecessary pain during your visit?
No
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
by Anonymous xxx.xxx.48.125
February 17, 2013
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Were you informed about the company's policies for the cost of a second procedure if something were to go wrong?
Yes! They gave me detailed, written information about their policies
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
by Anonymous
October 04, 2011
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Did the cosmetic surgeon send you informational material before your consultation?
Yes they sent me plenty of informational material before my consultation
Does this provider have helpful information available online?
Yes
by Anonymous
July 11, 2011
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
by Anonymous
May 08, 2011
Would you recommend this provider to others?
Yes
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
by Anonymous
March 29, 2011
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